FREQUENTLY ASKED QUESTIONS
Hi friend,
I wanted to say a huge thank you for supporting me. Every order helps me keep doing what I love, for you and this community.
To keep you in the loop, here's what you can expect once you place your order.
PRODUCTS & FULFILLMENT
Are your products made to order?
Are your products made to order?
Most items are printed just for you when you place your order.
Why are some products shipped separately?
Why are some products shipped separately?
Some products are fulfilled from different printing partners. If you order multiple items, they may arrive in separate packages at different times.
You will receive tracking for each shipment.
SHIPPING & DELIVERY
How long does it take?
How long does it take?
Most items are printed just for you when you order.
• Prints, mugs, apparel and other made-to-order items typically ship within 3 to 5 business days
• Originals ship within 1-3 business days
• Digital Downloads are delivered instantly by email
• Originals ship within 1 to 3 business days
You will receive a tracking number as soon as your order ships.
During holidays or sales, processing times may be slightly longer.
Do you ship internationally?
Do you ship internationally?
If you’re not sure if I ship to your country, I most definitely do. NakedPastor art is shipped worldwide.
International customers are responsible for any customs fees, duties, or import taxes required by their country.
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer free shipping on U.S. and Canadian orders over $40.
We offer free shipping globally on orders over $70.
For orders under $40/$70, shipping costs are calculated at checkout based on your location and the items in your cart.
We keep shipping rates as close to actual carrier costs as possible. We don’t inflate prices to “hide” shipping inside the product cost.
My tracking says delivered but I don't have it.
My tracking says delivered but I don't have it.
Carriers sometimes mark packages as delivered before they actually arrive. If you don’t see it, check around your home, with neighbors, or your local post office. It often shows up within a day or two.
If it hasn’t turned up after that, contact the shipping carrier directly for more details, and feel free to reach out to us if you still need help.
RETURNS, DAMAGES & CHANGES
My item arrived damaged.
My item arrived damaged.
We are so sorry. Please email us within 7 days of delivery with:
• Your order number
• A photo of the damaged item
We will make it right.
My shipping address is incorrect. Can I change it?
My shipping address is incorrect. Can I change it?
Yes, as long as your order hasn’t shipped yet.
Email us as soon as possible with your order number and the correct address. If we catch it in time, we’ll update it for you.
Once an order has been sent to production or shipped, we’re not always able to make changes. But reach out anyway and we’ll do what we can.
